Frequently asked questions

Answers before you run jobs through Barker.

Pricing, sales workflow, dispatch, workers, customer links, payments, data, and launch readiness.

Pricing

How Barker is packaged for tree service companies and what customer access includes.

How much does Barker cost?
Barker is sold as a company workspace for tree service operations. Public launch pricing is listed on the pricing page and can change as early-access packaging is finalized.
Do customers need paid accounts?
No. Customers use secure links for estimates, document packets, and payment requests. They do not create reusable customer portal accounts in the first version.
Are worker accounts separate customer seats?
Workers use a scoped field experience tied to assigned work. Billing and packaging are managed at the company workspace level.
Is there usage-based pricing for storage or links?
The first Barker package is designed to be simple. Any material limits or external-provider costs will be stated before launch.

Sales and jobs

How Barker handles customers, leads, opportunities, estimates, and jobs.

What is the basic Barker workflow?
A company creates a customer, tracks a lead or opportunity, builds an estimate, sends it by secure link, records signature and deposit readiness, then creates a job for scheduling and dispatch.
Can customers have multiple jobs or estimates?
Yes. Customers can have multiple opportunities, estimates, and jobs at once, each with its own address, notes, hazards, documents, crew, and payment state.
Does AI set prices?
No. Any AI-assisted tree or site information is informational only. Pricing remains manual and controlled by the company.
Can Barker support insurance and storm work?
Yes. Insurance claims, carrier details, supplements, document packets, and customer links are core Barker work areas.

Dispatch and workers

What dispatchers, crew leads, and workers can do in the first Barker version.

Does Barker include a dispatch board?
Yes. Barker includes a visual dispatch workspace for scheduling jobs, assigning crews, and moving work through the day.
How do workers sign in?
Workers use phone-number-first SMS login and land in a mobile worker view scoped to assigned jobs.
What can workers see?
Workers can see assigned job details and field actions. They do not see pricing, estimates, payment history, broad customer history, or unrelated jobs by default.
Can workers report blockers or safety issues?
Yes. Worker workflows include job status updates, time entries, blocker notes, safety reports, and equipment inspections.

Security and data

How Barker treats company data, customer records, and provider integrations.

Who owns the data in Barker?
The company owns its customer, job, document, payment, and operational records. Barker processes that data to provide the service.
Is Barker multi-tenant?
Yes. Barker records are company-scoped, and active workflows are designed around tenant boundaries from the start.
Do documents pass through Barker servers?
Barker reuses secure document-storage patterns where provider uploads can go directly to connected storage while Barker stores metadata and pointers needed for the workflow.
Does Barker require MFA?
Owner, admin, and sales users use email/password login with security controls. MFA requirements and production security gates are part of launch readiness.

Onboarding

What setup looks like for a tree service company starting with Barker.

How quickly can a company start?
The first usable path is designed around a company workspace, customer records, leads, estimates, dispatch, and worker SMS access. Production launch still depends on Barker-owned infrastructure and external service setup.
Can I import old records?
Import support should be reviewed with Barker support before use. Imports are best-effort and may require manual cleanup, mapping, and validation.
Which external services does Barker expect?
Expected services include hosting, database, storage, email/domain, Stripe, Allo SMS, DocuSeal, and any approved AI provider used for tree or site assistance.
Is Barker ready for live customers today?
Not until production infrastructure, key rotation, provider setup, live smoke tests, and final launch audit are complete.

Still have questions?

Send the details of how your company handles sales, dispatch, crews, documents, and payments today.